Case Study

How a Natural Gas Company Improved Contractor Oversight with Veriforce Supply Chains

The Challenge

Managing Contractor Sponsorship and Reporting

A natural gas company operating across upstream and midstream sectors faced challenges in effectively managing its 376 contractors. While leadership recognized the importance of oversight at the sponsorship level, the company lacked a reliable way to assign contractors by sponsor and generate the necessary reports.

An early attempt at a solution proved insufficient, as it did not allow for sponsor-level visibility or on-demand reporting. This gap left both sponsors and administrators without the tools they needed to proactively monitor contractor compliance and engagement.

The Veriforce Solution

Supply Chains by Sponsor

With guidance from Veriforce’s development team, the company adopted a new approach: building supply chains around each sponsor and assigning contractors accordingly. This setup gave the health and safety administrator a flexible way to keep contractor assignments current as sponsors changed roles or added new contractors.

Sponsors could also log into Veriforce directly, run reports on their assigned contractors, and receive proactive notifications about compliance status.

Implementation

A Practical Rollout

The implementation was straightforward. Supply chains were created for each sponsor, and contractors were assigned accordingly. This setup required no major restructuring of existing processes, but it unlocked a higher level of efficiency and accountability for both administrators and sponsors.

Results

Increased Compliance and Field Engagement

The impact was immediate and measurable:

20% increase in overall contractor compliance within the first three months of launching the enhancement.
Improved sponsor accountability, as each could now monitor the compliance of their contractors in real time.
Simplified administration, with easier updates as roles and contractors changed.

By putting more responsibility and visibility into the hands of field sponsors, the company improved both compliance outcomes and overall engagement with the Veriforce platform.

Lessons Learned

Collaboration Unlocks Better Tools

This project highlighted the importance of collaboration and creative problem-solving. By working closely with Veriforce, the company identified a feature, supply chains, that had been underutilized but proved highly effective for sponsor-level management.

Best Practice: Supply chains should not be limited to insurance or risk level structures. They can also be leveraged to assign contractors by sponsor, department, or other meaningful categories.

Next Steps

Building on Success

With this new structure in place, the company now has a more fluid and transparent way to manage contractors, generate reports, and drive compliance across operations. Looking ahead, the team plans to expand the use of supply chains to further strengthen reporting efficiency and engagement.